We're a small team. The fastest way to reach us is email — we aim to reply within 1–2 business days.
Support
For anything to do with an order — payment, shipping, returns, missing items — email orders@rareprice.io. Including your order number in the first message gets you a faster reply.
Company
rareprice.io is operated by VX Global Pte Ltd, a company registered in Singapore. Correspondence about the business itself (partnerships, press, supplier enquiries) can also go to orders@rareprice.io with a clear subject line — we will route it internally.
Response time
We reply Monday to Friday, Singapore business hours. Messages sent over the weekend or on Singapore public holidays are picked up the next business day. Allow a little longer during major regional shipping events (Lunar New Year, year-end).